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Jillian Jones is an experienced Information Technology professional currently serving as the Information Technology Service Desk Manager at Griffith Foods since January 2020. Prior to this role, Jillian held positions such as Sr. Infrastructure Analyst at NRG Energy and Application Support Specialist at Joint Commission Resources. Additional experience includes roles at FirstGroup America, Tek Systems, Websense, Inc., OfficeMax, and Parson Consulting, where responsibilities ranged from technical support to infrastructure analysis and desktop support. Jillian possesses technical training and certifications, including MCSE NT 4.0 and A+ from Aquarius Institute, complemented by a high school diploma from Oak Forest High School.