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Aparna C. has over eight years of experience in customer success and account management, currently serving as a Team Lead in Customer Success at Greytip Software Pvt. Ltd. since September 2020. Prior to this role, Aparna held the position of Customer Account Manager. Experience also includes working as a Product Specialist at Practo from August 2018 to August 2020 and Manager of Customer Relations at Schevaran Laboratories Pvt. Ltd. from April 2017 to July 2018. Aparna began a career in customer-facing roles as a Process Executive at Infosys BPO from June 2014 to May 2015. Academic qualifications include a Master of Business Administration in Human Resources Management and Marketing Management from SDM Institute for Management Development, completed in 2017, with a focus on digital marketing.