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Ravi Kumar Gupta is a seasoned professional with extensive experience in software support and IT service management. At GreyOrange since August 2019, Ravi excels as a Manager in Software Support, focusing on automation and customer management to optimize operational efficiency. Prior roles include Assistant Manager at WNS Global Services, where responsibilities involved acting as the SITA Customer Service Manager for the airline sector, and Service Management Specialist at Orange Business Services. Furthermore, Ravi held the position of Senior Analyst at HCL Technologies, managing critical incidents and ensuring compliance with service level agreements. Educational qualifications include a B.Tech in Computer Science from Abes Engineering College and earlier studies at Army Public Schools in Lucknow and Pune.