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Heather Downer is an experienced professional in domestic abuse services, currently serving as the Domestic Abuse Services Manager at GreenSquareAccord since October 2021. Prior roles include Service Manager, Deputy Manager, and Team Leader in high-risk services at Gloucestershire Domestic Abuse Support Service from February 2014 to October 2021. Heather's earlier experience includes positions as an Independent Domestic Violence Advisor and Support and Advocacy Worker at West Mercia Women's Aid and work as a Patient and Public Involvement Officer at Gloucestershire Hospitals NHS Foundation Trust. Educational qualifications include a Master's in Public Policy from the University of Bath, a PGCert in Dynamics of Domestic Violence from the University of Worcester, and a degree in Criminology with Philosophy from Lancaster University.