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Ilayda Lynch is a seasoned professional with extensive experience in product operations and UX research, currently serving as a Product Operations Manager at Greenlight Guru since April 2019. In this role, Ilayda has established product operations disciplines, facilitated communication across multiple stakeholders, and overseen a comprehensive user feedback management program. Previously, Ilayda held roles as a Senior UX Researcher and UX Researcher at Greenlight Guru, where responsibilities included translating medical device regulations into software solutions and conducting various user research projects. Educational qualifications include a Bachelor’s Degree in Economics and Public Policy from Indiana University Indianapolis, along with ongoing studies in Data Analytics at Georgetown University. Ilayda has also contributed to research initiatives with The Fuller Project and interned at NPR, demonstrating a strong commitment to social issues and policy advocacy.