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Vanessa Tibedo is a Technical Support Specialist at Greenhouse Software and holds a Communications position with JOHNSON CITY RUGBY. With extensive experience in customer success and support roles, Vanessa has worked with companies such as Pinpoint Applicant Tracking System and JazzHR, where expertise in product knowledge and communication led to high customer satisfaction ratings and effective case management. Prior to this, Vanessa served as a College Composition Program Mentor and Instructor at Florida State University, focusing on curriculum development and equitable teaching practices. Vanessa holds a Master of Arts in Rhetoric and Composition, as well as a Bachelor of Arts in Editing, Writing, and Media from Florida State University, and an Associate of Arts from Palm Beach State College.