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Latoya Moss is an experienced customer service professional with a demonstrated history of advancement in various roles. Currently serving as a Customer Service Representative I at Greenfield Industries, Inc. since September 2021, Latoya has a proven track record of assisting customers with order processing, billing resolutions, and account management. Prior to this role, Latoya spent over seven years at Cinch Home Services, where promotions to Quality Assurance Specialist were earned through strong coaching and monitoring skills. Latoya's experience also includes positions in customer service and management at SENIOR Solutions, NCO Group, and Wachovia Corp., showcasing a solid foundation in customer support and operations. Educated at T. L. Hanna High School, Latoya holds a high school diploma.