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P B. has an extensive background in quality testing, operations, and customer service within the financial services and mortgage industries. Currently serving as a Quality Testing Analyst at Cenlar FSB since February 2020, P B. focuses on rigorous testing of departmental operations and adherence to regulatory requirements, while also overseeing call quality. Previous roles include various positions at Green Tree Servicing, such as Post-Sale Operations Specialist and Foreclosure Specialist, where responsibilities ranged from claim reconciliation to managing delinquent loans. Additional experience includes document control and customer service roles at Reverse Mortgage Solutions, Bank of America, and the United States Postal Service, showcasing a strong commitment to operational excellence and customer satisfaction across diverse settings. Educational credentials include attendance at Mesa Community College and Pasadena Community College.