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Melissa Cavallo is an experienced Information Security Analyst currently employed at Greater Western Water since June 2020, where responsibilities also include roles as Identity and Access Management Administrator and IT Service Administrator. Prior experience includes a variety of IT and customer service positions at Cotton On Group, where Melissa held roles such as Business System Analyst, IT Deployment Specialist, and Service Desk Analyst from September 2017 to May 2020, as well as a long tenure as a waitress at the Italian Sports Club of Werribee Inc from January 2011 to July 2022. Educational qualifications include an Advanced Diploma of Computer Systems Engineering from The Gordon and a Bachelor of Arts in Journalism from Swinburne University of Technology.