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Michelle Jones has extensive work experience in the creative field, with a focus on art direction and branding. Michelle started their career in 2002 as a Junior Art Director/Art Director at BSEL, where they worked until 2005. Michelle then moved on to The Design Group as a Senior Art Director/Art Director, where they worked until 2007. From 2007 to 2009, they worked as a Senior Art Director at Lowe/Rivet. Michelle then freelanced for a variety of agencies and clients from 2009 to 2018, taking on the role of Senior Art Director. In 2012, they worked as a Freelance Creative Lead/Senior Art Director at KHWS, and from 2014 to 2015, they were a Senior Creative at Tag Worldwide. Michelle'smost recent role is as the Head of Creative at the Greater London Authority, where they have been working since 2018.

Michelle Jones attended the University of the Arts London from 1999 to 2000, where they completed a Foundation Program in the field of study. Following that, they pursued a Bachelor of Arts with Honors at the same university, specializing in Graphic Media Design from 2000 to 2004.