The new Greater Anglia franchise began operating on 16 October 2016. We provide intercity, commuter and rural services throughout Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire, including the Stansted Express service. We’re responsible for over 3,000 employees, operate 1,300 train services per day and we’re at 133 stations. 

Greater Anglia is transforming the railway in East Anglia. We’re replacing every single train with brand new trains with air conditioning, plug and USB points and fast free wifi, which started to come into service during 2019. We’re introducing better timetables with more frequent services and more peak-time seats into London. Follow our transformation story at www.greateranglia.co.uk/newtrains/latest-news. 


Rail

Transportation

Greater Anglia

Jackie Gibbs

Katy Bucknell

Michael Robertson

David Metherell

Rob Ireland

Dawn Robinson

Joanne Maher

Alvin Wedderburn

Himesh Patel

Andy Hillier

Danny Brown

Kerry Rowley

Paula Wilson

Mark Usher

Theresa Barwell-Ward

The Customer Experience and Support team at Greater Anglia is dedicated to enhancing passenger satisfaction and ensuring seamless service delivery. This team oversees customer service management, accessibility support, and experience strategy, focusing on implementing initiatives that improve service quality and address customer needs. By leveraging insights and feedback, they work collaboratively to shape a positive travel experience across Greater Anglia’s extensive network.

Customer Experience and Support

Operations and Maintenance

Engineering and Technical Management

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Customer Experience and Support

About

Team members

Other teams at Greater Anglia

Operations and Maintenance

Engineering and Technical Management

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Customer Experience and Support

About

Team members

Other teams at Greater Anglia

Operations and Maintenance

Engineering and Technical Management

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