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Kenia L. Rivas-Duarte is a Customer Success Manager with extensive experience in managing strategic customer relationships and driving success across various organizations. Currently, Kenia works at Great Place To Work US, overseeing a portfolio of $3MM ARR and providing strategic guidance to Fortune 100 companies. Prior roles include serving as Customer Success Manager at Apptentive by Alchemer, focusing on onboarding and customer success initiatives, and at Unloop, where Kenia supported individuals from marginalized backgrounds in the tech industry. Kenia also held leadership positions, such as Project Coordinator at Volunteers of America Los Angeles, and Program Coordinator at California Student Opportunity & Access Program, demonstrating an ability to influence systems change and enhance program effectiveness. Kenia holds a Master of Public Administration from California State University, Long Beach, alongside certifications in cloud computing.