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Heather Finn has extensive work experience in product design and user experience. Heather is currently the Director of Product Design at Great Minds, where they oversee the design of new products. Prior to that, they worked at FreeWill as a Senior Product Designer. At AARP, Heather held multiple roles, including Lead UX Designer and Innovation Product Designer. Heather also gained experience at LearnZillion as a Principal and Senior Product Designer, as well as a Product Designer and Front-end Software Engineer. Earlier in their career, Heather worked at the World Wildlife Fund as a Digital User Experience Manager and Web Producer, and at CEB as a Web Support Specialist. Heather started their career as a Technical Writer at Two Men and a Truck.

Heather Finn obtained a Bachelor of Science (BS) degree in Management Information Systems, General from the University of Nebraska at Omaha from 2001 to 2005. Heather also holds a Conversion Master Certification from Market Motive, although the specific date of certification is unknown.