Kim Wallace is an experienced IT professional with a strong background in technical support and systems integration. Currently serving as a Field Engineer at Great Lakes Computer Corporation since April 2015, Kim has a history of roles including Help Desk Analyst at MRI Software LLC from 2003 to 2015, where responsibilities included managing hardware specifications, software rollouts, and training new employees. Prior experience includes Desktop Support for Great Lakes Computing, overseeing a team as Help Desk Manager, and support technician roles at Conceptual Systems Limited, focusing on proprietary software installation and configuration. Armed with a Bachelor of Arts in Music from Kent State University, Kim combines technical expertise with effective team management.
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