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Claire Cardosi is an experienced professional in customer experience management, digital decisioning, and experience design, currently serving as the Experience Design & Digital Director at the Great British Railways Transition Team since October 2021. Prior to this role, Claire held several key positions at London North Eastern Railway, including Head of Digital Decisioning & Data Science and Head of Customer Experience Management, where significant organizational growth and project delivery were achieved. Previous experience includes leading CRM and loyalty transformations at Virgin Trains East Coast and a variety of marketing roles at Citroën. Claire holds a Project Management Qualification from the Association for Project Management and a First Class Honours degree in Business Administration and Human Psychology from Aston University.