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Ravindra Kolagi, PMP, AINS, currently serves as an Application Supervisor and Lead Application Analyst at Great American Insurance Group since April 2018. Prior to this role, Ravindra worked at HCL America Inc from August 2010 to April 2018, holding positions such as Technical Program Manager and Service Delivery Manager, where accountability included managing service delivery for a Fortune 500 P&C insurer and ensuring customer satisfaction and SLA management. Experience also includes serving as a Technical Project Manager on ECM projects and a Technical Project Lead at KMG Infotech, focusing on Personal and Commercial Lines of Insurance systems. Early career experience includes an IT Analyst position at Caterpillar Logistics Services. Educational qualifications comprise an MBA from the University of Cincinnati, an MS in Information Technology Management from Western Governors University, and a BE in Electrical and Electronics Engineering from Maulana Azad National Institute of Technology.