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Michael Norris has an extensive work experience in various technology roles. Michael currently serves as the Head of Technology Operations at GrayHair Software since February 2023. Prior to this, they worked as the Technical Director at the same company from April 2022 to February 2023.

Before joining GrayHair Software, Michael held several positions at Capital One. From September 2021 to April 2022, they served as the Director of Technology, Data Protection Lead. In this role, they led the enterprise-wide Data Protection Initiative for the Retail Bank line of business, focusing on tokenizing highly sensitive human data. From January 2019 to September 2021, they worked as the Director of Technology, Database Lead & IT Operations, where they led teams in delivering cutting-edge multi-platform data protection solutions and defining technology strategies for optimal results. Additionally, from January 2012 to January 2019, they worked as the Director of Technology, SRE Leader, Delivery & IT Operations, overseeing various teams and leading the transition to a DevOps model.

Before their time at Capital One, Michael worked at INGDirect. From January 2011 to January 2012, they served as the Head of Infrastructure Support, overseeing the performance of the Technical Services Organization. Prior to this, they held positions as Group Leader of Application Services from January 2008 to January 2011, Development Team Leader from January 2006 to January 2008, Environments/Maintenance Manager from January 2005 to January 2006, and CRM Programmer Analyst from February 2002 to January 2005. Michael also worked briefly as an Independent Consultant/CRM Programmer Analyst from November 2001 to February 2002.

Overall, Michael Norris has a diverse background in technology leadership and has successfully managed teams in delivering projects and implementing innovative solutions.

Michael Norris obtained an Associate's degree in Computer and Information Sciences, General from Waterbury State Technical College, where they studied from 1992 to 1994.