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Emma Boucher is a dedicated professional currently serving as a Project Analyst at GRAYCE since October 2022. Prior experience includes a role as a Client Services Specialist at BioIVT, where Emma excelled in exceeding client expectations, enhancing client relations in South West Europe, and effectively managing order logistics. Prior to BioIVT, Emma worked as a Customer Service Representative at OneFamily, focusing on team goals and improving the onboarding process with new training materials. Emma began their career at The Glee Club as a Hostess Server, delivering fast and friendly customer service. Emma holds a Bachelor of Science in Biological Sciences Genetics from the University of Birmingham, completed in 2020.