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Joe Pinto joined Pure Storage in 2019 as Chief Customer Experience Officer, responsible for leading the Global Services teams and Pure PEAK education and certification program, and overseeing the continued scale and evolution of the Pure’sCustomer Experience model. In the new digital world, his team continues to build capabilities around automation, migration services, and customer success, while holding an industry-leading NPS score of 83.5.

Prior to joining Pure, Joe was Senior Vice President at Cisco, overseeing the Technical Services team. During his 28-year tenure at Cisco, his team also developed Cisco’sfirst Technical Support website and created an industry-leading Solution support offer for global customers and partners, including lifecycle capabilities (onboarding and adoption), plus education and learning capabilities. He also created the Cisco Certification Program which has over three million technical certifications issued to individuals across the globe. His organization garnered numerous industry awards under his leadership.