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Giles Smith is an accomplished professional with extensive experience in HR service optimisation and Workday implementations. Currently serving as the Head of Service Optimisation at Grant Thornton UK LLP since July 2015, Giles leads a team focused on enhancing the firm's HR platform to deliver exceptional services. Previous roles include Change and Process Improvement Manager and Head of HR Shared Services, where significant contributions were made in streamlining HR operations and managing large-scale HR technology projects. Prior to Grant Thornton, Giles held senior consulting positions at NGA Human Resources, overseeing the deployment of Workday solutions for major clients, and managed remuneration and benefits at Total UK Ltd, demonstrating a strong background in HRIS, strategic project management, and operational efficiency.