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Joanna is Chief Pension Services Officer at The University Pension Plan. Prior to this role, Joanna spent 20 years at Manulife and successfully filled many transformational and client service centered executive roles including VP Strategy Group Benefits, VP Sponsor Experience Group Benefits, VP Transformation Customer Experience, and VP Contact Centres, among others. Joanna’s professional expertise includes negotiation, transformational change, strategic planning and execution, and digital adoption. Joanna holds an Honours Bachelor of Arts in Political Science from Western University in London Ontario and is Chair of the Board of Capacity Canada.