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Innovation involves bringing new products, processes, and models to the business that customers value. Integration entails having parts of the organization work together to improve business performance and identify opportunities for improvement. Within an organization, CIOs and the IT function are often central to these innovation and integration initiatives. Innovation and integration are often “unnatural acts” for many large organizations, and the development of technology-enabled agencies is a means to make these initiatives natural within the organization, enabling growth in these areas to help keep the organization competitive.