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Jill Thorne is an experienced professional in customer success and management, currently serving as an Enterprise Customer Success Manager at Grammarly since September 2023. Prior to this role, Jill dedicated time to full-time parenting as a Newborn/Infant Mom for an infant daughter from January to September 2023. Jill has a robust background in customer success, having held positions such as Manager of Customer Success at The Mom Project, where 85% retention of the team’s book of business was secured, and Director of Customer Success at RangeMe, where a customer-centric team was built, achieving 92% retention at Fortune 500 companies. Jill's earlier experience includes roles at BlueJeans Network, Aria Systems, Affinity Development Group, Full90 Sports, and Digitaria, showcasing a consistent track record of exceeding goals and managing significant accounts. Jill holds a BA in Psychology from UC Santa Barbara.