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Richard Fletcher is an accomplished technology and operations leader with extensive experience across various industries, including telecommunications, e-Tendering, and broadband services. Currently serving as Technology Wrangler & Customer Champion at Grain Connect Limited, Richard has previously held senior roles such as Chief Operating Officer at Ground Control and interim Chief Executive Officer at Truphone. With a strong background in engineering and operations, notable positions include Senior Vice President of Engineering at WANdisco, CIO & CTO at BT, and Chief Operating Officer at Plusnet, where Richard significantly improved operational efficiency and customer satisfaction. Richard holds a BA Hons in Politics from The University of Sheffield.