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Chad Armitstead is a seasoned professional with extensive experience in customer experience and solutions engineering. Currently serving as VP of Customer Experience at Grafana Labs, Chad collaborates with Professional Services, Support, and Customer Success teams to enhance customer satisfaction. Previously, at LaunchDarkly, Chad held the position of VP of Customer Outcomes, overseeing Solutions Engineering, Professional Services, and Customer Success to ensure effective customer results. Additionally, Chad contributed to HashiCorp as VP of Solutions Engineering, managing global accounts and improving engineering teams. Earlier roles include senior positions at Puppet, Constant Contact, Hasbro, SiteSpect, Verio, and the University of Utah, consistently focusing on infrastructure engineering and technical solutions.