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Amit Sood currently serves as Associate Director - Assessment Operations at Graduate Management Admission Councilâ„¢ (GMACâ„¢) since August 2018, having previously held the position of Manager Product Operations. Prior experience includes Digital Channel Operations Manager at Agilent Technologies, managing a diverse portfolio across various operational teams, as well as Sr. Service Operations Manager at ITpreneurs, where responsibilities spanned customer service delivery and service process improvements. Earlier roles encompass Services Manager and Service Delivery Executive at ITpreneurs, Technical Lead at EXL Service, and Tech Support Engineer at vCustomer. Amit Sood possesses a strong educational background, including Executive Education in Big Data and Machine Learning from National University of Singapore and a Post Graduate degree in Customer Relationship Management from Symbiosis Centre for Distance Learning.