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Veronica Yoong serves as the Head of Systems and Vendor Management for Regional Customer Experience at Grab since June 2016, leveraging extensive experience in customer service and account management. Prior roles include Regional Director for Global Account Management at Flextronics, where strategic planning and customer relationship management were key responsibilities, and Senior Manager for the Regional Service Network at Samsung Asia Pte Ltd, focusing on service network development and customer service strategy. Additionally, during a long tenure at Nokia from January 2000 to May 2012, Veronica led the Service Channel for Southeast Asia Pacific Customer Care, implemented vendor selection processes, and expanded the contact center operations across multiple countries.