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Ivan Metternich Augustus Lampayasen currently serves as a Partner Operations Manager at TikTok, focusing on Trust and Safety Vendor Management for the APAC region since March 2022. Prior experience includes roles as Operations Manager and Team Manager at VXI Global Solutions, LLC, and NPS Champion and Operations Supervisor at Teleperformance. Ivan also held Team Manager positions at Sutherland Global Services and IBEX | Global. Additional experience includes a Technical Consultant role and significant expertise in training, handling escalated calls, and facilitating team meetings. Academically, Ivan holds a Bachelor's Degree in Secondary Education and Teaching from Ateneo de Davao University and has pursued further education at Harvard University and the University of Southeastern Philippines.