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Raj Shandilya currently serves as Operations Manager at Gowelnext Solutions Pvt. Ltd., where responsibilities include defining quality benchmarks, leading a senior operational management team, and enhancing customer experience metrics. Notable achievements include significantly improving the Net Promoter Score from 11% to 82% and automating process flows through the implementation of an Auto Dialer. Prior experience includes roles at Home Credit India as Assistant Manager in Risk Management, focusing on collections strategies, and positions at HGS, Mphasis, and other companies in operations and support roles. Raj holds an MCA in Computer Science from Indira Gandhi National Open University.