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Marco Shinouda is an experienced Senior SMB Account Executive at Gorgias, where responsibilities include enhancing customer support for e-commerce brands through integrated helpdesk solutions. Prior roles include Account Representative at notch and Sales and Marketing Manager at DV8 Communication, where focus was on lead generation and the development of sales and marketing strategies. Marco holds a Bachelor of Business Administration degree with a specialization in Management and Marketing from the University of Toronto Scarborough, obtained in 2021.