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Ben Ient is a seasoned design professional currently serving as Senior Director of Product Design at Gorgias, a company specializing in integrated helpdesk solutions for e-commerce brands. Prior to this, Ben held the position of Head of Product Design at Getsafe, where a customer-centric approach empowered over 550,000 users in navigating insurance processes. As the founder and Head of Product Design at Seatfrog, Ben innovated affordable seat upgrades for rail travelers, while earlier experiences include roles as Creative Lead at VML and Art Director at MercerBell, working with prominent brands like MasterCard and Toyota. Ben's academic background includes a Bachelor's degree in Graphic Design and New Media from the University of Wollongong, complemented by training in Internet Science and Direct Marketing Creative.