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Bianca Ballena is a skilled professional with extensive experience in technical support and customer service. Currently serving as a Technical Support Analyst at Neo Financial since June 2021, Bianca has held multiple roles, including Customer Onboarding Specialist, Virtual Experience Specialist, and Customer Experience Specialist. Additionally, Bianca has been a Retail Sales Associate at Goodwill Industries of Alberta since January 2018. Bianca holds a degree in Information Technology with a focus on Software Development from the Southern Alberta Institute of Technology (SAIT), earned between 2019 and 2021.