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Thiago Alves is an experienced Customer Success Manager currently at GoodData, with a robust background in customer success and marketing across various positions. Previous roles include serving as an Enterprise Success Manager at Rossum and a Customer Success Manager at Socialbakers, where responsibilities involved managing client relationships and ensuring the successful adoption of technology solutions. Thiago has also held positions as an Account Manager for Brazil and South Europe at Industry 4.0 Insights, Business Development Manager, Marketing Coordinator at Promove Group, and various internships in marketing and corporate affairs. Thiago's educational background includes a Bachelor's degree in Publicidade e Propaganda from Pontifícia Universidade Católica do Rio de Janeiro and multiple summer courses in marketing and customer neuroscience from ESPM Escola Superior de Propaganda e Marketing.