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Shilpa Wadhera is a seasoned financial services professional with extensive experience in operational risk management and customer experience optimization. Currently serving as Managing Director at Goldman Sachs since July 2021, Shilpa focuses on enhancing customer trust while minimizing payment and fraud risks. Prior to this role, Shilpa held various key positions at Discover Financial Services, including Chief Operational Risk Officer, where responsibilities encompassed strategic vision and transformation initiatives. Other notable roles included leading operations in financial crimes compliance, customer service strategy, and credit operations. Shilpa's background also includes significant contributions at Detroit Engineered Products and Infosys, showcasing a strong foundation in application development and team management. Shilpa's educational credentials feature an MBA from the University of Michigan, along with advanced studies at Northwestern University and The Wharton School.