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Beth Johnson is a seasoned professional with extensive experience in operational excellence and process management, currently serving as Managing Director at Goldman Sachs since February 2016. In this role, Beth oversees Operations Support functions, including Quality, Workforce Management, and Customer Experience. Prior to Goldman Sachs, Beth held the position of Corporate Vice President at New York Life Insurance Company, focusing on support functions within the Customer Service department. Beth's career also includes significant roles at Capital One, where responsibilities ranged from Senior Business Manager to Process Manager, emphasizing change management and knowledge management within call center operations. Early career experiences include roles at OmniAmerican Bank and Y2Marketing. Beth holds a Bachelor of Science in Asian Studies from Utah State University.