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Joost Vossen has extensive experience in customer experience strategy and marketing across various sectors. Currently serving as VP of Global Customer Experience & Brand Program at Elsevier, Joost Vossen leads a comprehensive Brand Program and oversees customer experience goals, collaborating with department heads to enhance customer satisfaction and organizational efficiency. Prior roles include Global Director of Customer Experience at Elsevier, and various managerial positions at Vodafone Netherlands, where Joost Vossen focused on customer lifecycle programs and marketing initiatives for B2B segments. Joost Vossen is also a Board Member and Treasurer at Stichting Adverteerdersjury Nederland, contributing expertise in marketing communication in the Netherlands. Academic credentials include a degree in International Management from Maastricht University and a master's degree in Marketing from the University of Graz, both earned with distinction.