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Eric Wade has an extensive background in IT support, ranging from deskside support to senior service desk support roles. With experience in managing Tier 3 tickets, deploying new images on laptops/desktops, and handling high-priority projects, Eric has demonstrated a strong ability to troubleshoot and resolve technical issues efficiently. Additionally, their history includes managing email and password resets, working on server upgrade projects, and training new contractors. A graduate from the College of the Canyons with a degree in Information Technology, Eric's technical expertise and experience make him a valuable asset in the IT support field.