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Sagar Jha has a diverse work experience in the customer service industry. Sagar started their career with P&M Mall Media as a Quality Assurance Manager from October 2014 to October 2015. Sagar then joined IndiGo (InterGlobe Aviation Ltd) as a Senior Customer Service Executive in November 2015 and held this role until May 2023. During this time, they also took on the responsibilities of a Customer Service Team Lead and held this position from November 2020 until the present. In addition, they briefly worked as an Escalation Specialist at lastminute.com from May 2023 to January 2024. Currently, they are working as a Customer Team Lead at Air India Limited since January 2024.

Sagar Jha completed a Bachelor of Business Administration (BBA) degree in Business Administration and Management from Graphic Era Deemed to be University, from 2009 to 2012. Afterwards, they pursued a Master of Business Administration (MBA) degree in Business Administration and Management from Sikkim Manipal University - Distance Education, from 2012 to 2014.