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Jaclyn Porter currently serves as an Implementation Manager at GoIcon, following a diverse career focused on customer success and client management in the technology and healthcare sectors. Jaclyn's experience includes roles at Microsoft as a Customer Success Seller and Trainer, where relationship building and training sessions were pivotal to driving product adoption. Previous positions included Client Success Manager at Caremerge, where Jaclyn led implementations in senior living communities, and Care Manager at Renewal Memory Partners, providing care coordination for clients with neurodegenerative conditions. Educational qualifications include a Bachelor of Science in Therapeutic Recreation from the University of Iowa and a Master's in Business Administration with a focus on Healthcare Management from Lewis University.