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Ian Dawson is an experienced professional in the financial services sector, currently serving as Training and Quality Manager at gohenry since April 2021, where responsibilities include onboarding, training, coaching, and quality assurance to enhance service delivery and customer satisfaction. Prior to this role, Ian held various managerial positions at Huntswood from April 2014 to January 2020, where achievements included managing high-volume complaint operations and attaining an average of 98% fair customer outcomes. Ian's career also includes significant roles at HSBC, where performance coaching and client management led to exceptional customer satisfaction scores and substantial financial growth. Ian holds a Bachelor of Science in Banking Practice and Management from IFS School of Finance and has completed several relevant certifications and educational milestones.