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Casey Book is an experienced professional with a strong background in sales management and client services, currently serving as Team Manager at GoHealth since August 2020. In this role, Casey leads a team of 12-16 sales agents, focusing on performance reviews, training development, and cross-departmental communication to enhance team engagement and reduce attrition. Previously, as a Client Service Specialist at Merkel Financial, Casey facilitated meetings with clients to deliver tailored financial plans and employed direct marketing strategies to expand the client base. Earlier experience includes serving as a Regional Internal Consultant at Nationwide Financial, where Casey collaborated with financial advisors to develop client solutions and led initiatives for training and associate development in the Life National Sales Desk. Educational qualifications include studies at The American College of Financial Services, The Ohio State University, and Columbus State Community College.