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Jackie Yam has a diverse work experience in customer service and account servicing roles. Jackie started their career at DHL Global Forwarding as a Senior Customer Care Officer, where they managed customer complaints and feedback, analyzed complaints to improve service quality, and conducted customer handling training. Jackie then moved to 1O1O as a Senior Customer Service Manager, overseeing corporate account services teams, leading a solution deployment/service team, and executing managed services and after-sales for solution products. Currently, Jackie is the Head of Customer Success at GOGOX, responsible for customer service and account servicing for consumer and business segments, implementing strategies for customer success, and tracking customer metrics.

Jackie Yam has obtained a Bachelor of Business Administration (BBA) degree from the University of San Francisco. However, there is no information available regarding the specific duration of their time at the university.