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Emma M. has extensive experience in marketing and leadership roles. Emma began their career as a Marketing Executive at Daisy & Tom Limited in 2003 and worked there until 2006. Emma then moved on to EARLY LEARNING CENTRE LIMITED where they worked as a Retail Marketing Manager from 2006 to 2008. Emma then joined Deliverance in 2008 and held the position of Head of Marketing until 2011. From 2011 to 2016, they served as the Marketing & Technology Director at Deliverance. In 2016, Emma became an Interim Marketing Director and Marketing Consultant, specializing in branding and marketing. Most recently, they are the Head of Global Marketing at Go! Go! World since 2019.

Emma M. completed a Mini MBA program in Marketing from Marketing Week in 2020. In 2019, they also acquired a certification in Japanese Language Proficiency Test (N5 level).