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Mohammed Hosen is a skilled Software and Data Engineer currently employed at Capelli Sport since May 2022. With expertise in utilizing CRM software to enhance customer service, Hosen has configured and customized Salesforce, implemented security measures, and developed training materials to improve user adoption. Analysis of data and statistical modeling has yielded successful performance outcomes, including the creation of dashboards and data mining initiatives that increased revenue. Prior experience includes roles as a User Experience Researcher and Designer at the Center for Digital Experiences at Pratt Institute, where Hosen conducted user needs analysis and improved website functionality. Educational qualifications include a Master of Science in Computer and Information Sciences from Pratt Institute and a Bachelor of Science in Interactive User Experience from the University at Albany.