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Brian Empleo is a seasoned operations manager with extensive experience in the call center industry, currently serving as a Senior Operations Manager at GlowTouch Technologies since November 2021. Prior roles include Operations Manager at TaskUs and Call Center Manager at Conduit Global, where Brian effectively managed over 300 employees, ensuring operational efficiency and high performance standards. Expertise includes developing leadership within teams, conducting performance audits, maintaining quality assurance, and fostering positive client relationships. Brian's career began as a Team Leader at Convergys, complemented by earlier experience as a Sales Executive at I-SYS Innovative Systems Inc. Educational qualifications include a Bachelor of Science in Hotel, Motel, and Restaurant Management from the University of Perpetual Help System DALTA.