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Evgenii Pimenov is an experienced professional in customer experience and CRM with a strong background in statistical analysis and direct marketing. Currently serving as the Head of Customer Experience at GlowByte Consulting since November 2019, Evgenii focuses on developing consulting services in customer experience. Prior roles include Head of CRM at Rosbank, where responsibilities encompassed direct marketing, churn management, and data analysis, as well as similar positions at ATFBank and Uralsib, where Evgenii managed sales channels and analytical projects. Earlier experience also includes marketing campaign management at Alfa-Bank and actuarial work at AlfaStrakhovanie, combined with a strong educational foundation in mathematics from Lomonosov Moscow State University.