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Emma Carbon has extensive experience in customer service and operations management, currently serving as the Head of CS Outsourcing & Vendor Management at Glovo. Previously, Emma held various roles at Glovo, including EMEA Live Operations Senior Manager and interim Head of CS Outsourcing & Vendor Management. At Bershka, Emma worked as both Customer Care Manager and Customer Care Regional Manager, and prior experience includes a position as a Customer Care Representative for Zara.com at STD-Multiopción. Additionally, Emma has a background in tourism, having worked as a Specialized Tour Guide and Receptionist and Visit Coordinator at Fundación Barrié. Emma holds a degree in Mujer y Liderazgo, Liderazgo empresarial from IESE Business School and a Minor's degree in Big Data & BI from EAE Business School.