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Niall McDermott is a skilled professional currently serving as the Business & Performance Improvement Manager at ABC Glofox since August 2017. Niall has held various roles at the company, including Content & Enablement Lead, Test Engineer, and Technical Support Operations, where responsibilities included collaborating with Product and Engineering teams to address bugs and issue trends. As Support Team Lead, Niall successfully expanded the Dublin support team and contributed to establishing a new office in Sydney, focusing on training. Niall's experience also includes resolving global customer support queries and quality assurance. Prior to ABC Glofox, Niall worked as a Store Assistant at Aldi Ireland, handling stock control, cash management, and customer service. Niall holds a Higher Diploma in Computer Science from Griffith College Dublin and a Bachelor's Degree in Anthropology from Maynooth University.