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Sumudu Dona is a seasoned professional with extensive experience in claims assessment, customer service, and business management. Currently serving as a Senior Claims Assessor at Global Excel Management Inc. since November 2019, Sumudu has held various roles in customer service and sales, including positions at Scotiabank and Sutherland. Prior to these roles, Sumudu successfully managed a home baking business and held multiple positions at Bharti Airtel Lanka, where responsibilities included customer retention, churn analysis, and process improvements. Educational qualifications include a Master of Business Administration from Cardiff Metropolitan University and a Graduate Diploma in Business Management from the Association of Business Executives.