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Gladys Salazar Ramos has extensive experience in the fields of business analysis and quality assurance, currently serving as a Business Analyst on the Digital Transformation Team at Global Excel Management Inc. since December 2018. Prior roles at Global Excel include Claims Analyst and Quality roles, where responsibilities encompassed project management training, claims automation projects, evaluation system creation, and compliance reporting. Prior to this, Gladys worked at Citi as a Quality Assurance Analyst and bilingual telephone executive, addressing issues for small and medium enterprises and corporate clients. Academic credentials include a Bachelor of Engineering in Geological/Geophysical Engineering from Universidad Nacional Autónoma de México, and ongoing Master's studies in Project Management and Accounting and Finance at Universidad Tecnológica de México.